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Refund and Returns Policy

7-Day Replacement & Return Policy

At Alatestshop, your satisfaction matters the most to us. We ensure every product you receive is carefully packed, quality-checked, and 100% genuine. However, if there’s ever an issue from our side, we’ve got you covered.

Replacement Eligibility

You can request a replacement within 7 days of delivery only if:

  1. The product has a manufacturing defect (e.g., damaged zip, loose stitching, missing part).

  2. You received a wrong item or different product than what you ordered.

In such cases, we’ll happily replace the product at no extra cost. If the same product is out of stock, we’ll issue a full refund to your original payment method within 5–7 working days.

Non-Replacement / Non-Return Cases

We do not accept returns or replacements in the following situations:

  • Damage caused after delivery due to customer mishandling, such as tear, cut, scratch, stain, or rough use.

  • Product damaged due to improper care (e.g., exposure to water, sun, or chemicals).

  • Minor color variation — due to lighting or screen differences.

  • Any intentional or accidental misuse after delivery.

💡 Note: Each product undergoes strict quality checks before dispatch, so such issues are rare.

Proof Required for Replacement

To process your request smoothly, please provide:

  • 2–3 clear images or a short video of the defect / wrong product

  • Your order ID and registered mobile number

Send the details to our support team on WhatsApp or Email within 7 days of receiving your order.

How to Raise a Replacement Request

  1. Contact us at support@alatestshop.com or WhatsApp us.

  2. Share your Order ID, photos, and reason for replacement.

  3. Our support team will verify and confirm your eligibility within 24–48 hours.

  4. We’ll schedule a pickup and send your replacement product.

💳 Refund Policy (If Product Not Available)

If the replacement item is unavailable or out of stock:

  • You’ll receive a full refund within 5–7 working days via your original payment method.

  • For COD orders, we’ll ask for your UPI / bank details to process the refund.

Important Timelines

Step Duration
Replacement Request Window Within 7 days of delivery
Verification Time 24–48 hours
Replacement Dispatch 3–5 working days after approval
Refund (if applicable) 5–7 working days

Our Promise

We truly value your trust in Alatestshop.com ❤️
Every replacement and refund is handled fairly and transparently to ensure a smooth shopping experience.